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Zoo New England Website Accessibility Statement

Posted 6/20/2023

Zoo New England (formally known as Commonwealth Zoological Corporation), along with Franklin Park Zoo in Boston and Stone Zoo in Stoneham, MA, is committed to inspiring everyone to protect the natural world through fun and engaging experiences that integrate wildlife and conservation programs, research, and education. This commitment extends to our digital experiences and providing an equitable, engaging experience for people of all abilities.

We are working to continuously improve the accessibility of our website to meet the ever-changing technology landscape and needs of our users. If you encounter any issues while using our website, we encourage you to reach out at:

  • Phone: (617) 989-2000
  • Email:
  • Postal address: One Franklin Park Road | Boston, MA 02121

We’ll try to respond with a resolution or questions within 5 business days, and we’ll make every effort to correct the issue as soon as possible.

Summary of Accessibility Features

We are making every attempt to meet WCAG 2.1 Level AA criteria at a minimum across our family of websites. Our family of sites:

  • use standards-compliant code to power the site – if you use a browser that honors these standards, you should be able to navigate this site
  • use skip navigation links and focus states on all navigational elements to help keyboard-only users move around more quickly
  • are built so users can zoom pages up to 300% and maintain functionality
  • use headings that follow a logical order to aid in understanding
  • use colors that meet or exceed contrast requirements 
  • have updated text styles to increase legibility 
  • have been tested manually and programmatically to identify issues
  • use up-to-date versions of plugins and the content management system for assistance with ongoing accessibility requirements
  • have alternative text added to most images and are working to ensure all elements that need alternative text have it

Third-Party Sites

Throughout this website, we make use of different third-party websites such as Instagram, YouTube, Twitter, and Facebook to spread news and information about Central Park Zoo products and services. These sites, which are not controlled by Zoo New England, may present challenges for individuals with disabilities that we are not able to control or remedy.

As such, here are some articles that may be useful for these websites: